▪Do you have a minimum order?
Yes,for all abroad orders,it’s a minimum of one piece by quantity. You could inquiry our sales or firstname.lastname@example.org
▪How long will my order take?
Normal delivery is about 7 working days.Ending delivery schedule depends on the quantity and item you booked.You can email us for more details. email@example.com
▪Can you serve free freight for one sample and how can I get them?
Yes,as an one of largest concrete floor grinders manufacturer in China mainland, we are able to serve you our free freight for the sample for your test.For more details,please contact our sales department:firstname.lastname@example.org
▪What are your express delivery costs?
It depends on your area,we used UPS/EMS/FedEx/DHL bulk service,it had 40-45% discount as normal UPS express service due to our company owns the cooperation agreement with such express companies .
▪How about my paper’s packing,can I use my own logo?
Yes,you can.we are one of the pioneers who are able to serve various packing solutions (professional OEM and OEM packing service) in early times.
▪I just want to test your samples,can I own your samples locally?
Yes,you can .You could email us your area,then we will notify where and who you can contact.
▪Do you give discounts with large quantities?
Yes,we do.It not only depends on your order quantity,but also the item you booked.
▪what your policy is when products are found to be faulty?
In our factory,every product is 100% inspected before packing.We Guarantee 1 year quality for our products.Every batch of products had corresponding production numbers,once there will be a complain,we could response and check it immediately.Every piece and set are checked by our QC.
▪Definitely speaking,once complain comes out, we handle like this:
1).We request you offer goods dispatch you receive,and other proofs,like goods picture etc;
2).Cfm receipt your goods dispatch,then will compare with our counter samples recorded from our production dept.FYI:we will mark every cartons in numbers.
3).Cfm the quality the same or not,then adv you reasons.
4).Offer complain solutions:
a.supplement extra quantity goods in free by sea shipment in your half cost
b.discount in next order